IT HELP DESK-مسئول دعم فني

IT Park for Technology Solutions
We Are Hiring – Senior Help Desk Engineer
 Location: Cairo, Egypt
Job Type: Full-Time – (On-site / Hybrid)
Working Hours  Sunday to Thursday, from 10:00 AM to 5:00 PM
Probation: 3 months
We are looking for an experienced Help Desk Engineer to join our growing technical support team at IT Park.
If you are passionate about IT, love solving problems, and enjoy communicating with clients — this is the job for you
 *Requirements
Minimum 4 years of experience in Help Desk / Technical Support
Strong customer service & communication skills
V.Good English (spoken & written)
Certifications: MCSA & CCNA (required)
Experience with Windows Servers, Networking, Firewalls & AD
Problem-solving mindset & ability to work under pressure
Strong ethical standards, responsibility & teamwork spirit
*Responsibilities
Provide exceptional support to company clients
Troubleshoot issues remotely & on-site
Manage tickets and incidents professionally
Configure & troubleshoot Windows & networks
Maintain high client satisfaction and service quality
What We Offer
Stable long-term career environment
Annual performance-based raise
Paid annual & sick leave
Medical insurance after probation
Continuous training & certification support
Work-life balance & respectful work culture
Exposure to enterprise IT environments
Growth path to System Admin / Network Engineer