IT Executive

Company: The First Group Hospitality –

WebSite: Dubai, United Arab Emirates

Job Description:**Formal Option:**

Over the past two decades, The First Group has established itself as a leading innovator in the hospitality sector. The organization provides exceptional investment opportunities for clients and partners, while simultaneously delivering memorable and refined experiences for hotel and leisure guests. Our corporate philosophy and distinctive vision for the future of hospitality are exemplified by our expanding portfolio of award-winning hotels and residences, innovative food and beverage outlets, sophisticated lifestyle venues, and complementary third-party hotel and asset management services. Central to our vision is The First Collection, our award-winning hotel brand that embodies the rich culture, progressive spirit, and unparalleled sophistication that define Dubai. The First Collection’s urban lifestyle resorts, strategically located throughout Dubai, are recognized for their distinctive synthesis of world-class hospitality and contemporary design, as well as advanced guest amenities and services, including exclusive access to the acclaimed Soluna Restaurants and Beach Club on Palm Jumeirah. Each property within our expanding portfolio reflects our commitment to capturing the essence of modern urban living, harmoniously integrated with the tranquility of a relaxing retreat. The First Collection resonates with the dynamism of the city, ensuring that all guests feel integral to the vibrant tapestry of Dubai, a preeminent global metropolis.

**Position Overview**

The Cluster IT Executive is accountable for ensuring the consistent performance of hotel systems, network infrastructure, and technology services, thereby contributing to a superior guest and employee experience. Reporting to the General Manager, with a dotted-line reporting structure to the Cluster IT Manager, the Cluster IT Executive is also responsible for the management of new projects and technology initiatives within the property, ensuring their timely completion and alignment with organizational objectives. The incumbent oversees hardware, software, network infrastructure, and applications, ensuring adherence to company standards, data security policies, and regulatory requirements.

**Key Responsibilities**

* **IT Systems Operations and Maintenance:** Monitor and maintain the hotel’s IT infrastructure, encompassing servers, workstations, networks, and peripherals, to ensure uninterrupted operations. Ensure the smooth operation of all critical hardware and applications. Implement regular system updates, patches, and security protocols to maintain system integrity. Align performance with established metrics, with regular evaluations against predefined targets.

* **Managing New Projects and Technology Initiatives:** Plan, execute, and oversee IT projects and technology upgrades as assigned by the Cluster IT Manager and senior leadership. Collaborate with relevant stakeholders to define project scope, objectives, and deliverables. Ensure all IT projects are completed on time, within budget, and to the required quality standards. Evaluate and recommend innovative technology solutions to enhance operations and guest experiences.

* **Technical Support:** Provide prompt technical support to staff and guests, addressing issues related to hardware, software, and connectivity. Address and resolve IT-related incidents within predefined service levels. Maintain detailed documentation of support activities in line with company policies. Provide training and technical guidance to team members and end-users.

* **Network Administration:** Manage and maintain LAN, WAN, and Wi-Fi networks to ensure uninterrupted service. Configure and monitor network devices to ensure optimal performance and security. Conduct regular security checks and audits to prevent unauthorized access and mitigate risks. Collaborate closely with the TFG Infrastructure and Cyber Security team to identify and mitigate security vulnerabilities.

* **Guest IT Support:** Address guest complaints and requests related to technology services, such as Wi-Fi and in-room entertainment systems. Collaborate with other departments to enhance guest satisfaction through technology-driven solutions.

* **Data Security and Compliance:** Implement and enforce data security measures, including regular backups and disaster recovery processes, while complying with company IT policies, local regulations, and industry standards for data protection.

* **Asset and Inventory Management:** Maintain an accurate inventory of IT assets, ensuring proper tagging and documentation. Assist in the procurement, installation, and configuration of IT equipment and software.

* **Collaboration and Communication:** Coordinate with the Cluster IT Manager, department heads, and external vendors to align IT services with business objectives. Participate in IT projects and contribute to the company’s technology advancements and initiatives.

**Performance Metrics**

* Achievement of system uptime targets.
* Timeliness and efficiency in resolving IT issues.
* Guest and staff satisfaction scores related to IT services.
* Successful and timely completion of IT projects and technology initiatives.
* Adherence to IT budget and cost controls.
* Compliance with security and operational protocols.

**Qualifications**

* Bachelor’s degree in Information Technology, Computer Science, or a related field.
* Demonstrable experience in an IT support or IT executive role, preferably within the hospitality industry.
* Comprehensive understanding of hotel systems, including PMS, POS, and booking platforms.
* Knowledge of network infrastructure, server management, and cybersecurity protocols.
* Exceptional troubleshooting and problem-solving skills.
* Proven ability to manage multiple properties and prioritize tasks effectively.
* Certification in IT-related fields (e.g., Microsoft, Cisco, ITIL) is advantageous.

Skills: