Hospitality Manager

Job Role Under limited supervision of direct reporting authority, run the day-to-day operations of the reporting departments, ensuring that the facilities are properly maintained, incorporating innovative service culture to optimize the Patient/ guest experience. 

Consistently inspects and enforces adherence to the hospital Standards of Excellence, Quality assurance & cost control measures of the departments, in alignment with vision, mission and values of Dar Al Shifa hospital.Main Duties and Responsibilities/Performance Standards.

Ensures the hospitality standards practiced by staff are in alignment and compliance to quality, health and safety procedures.

Acts as a liaison to coordinate the efforts of hospitality departments to optimize guest / patient experience and assist in handling customer complaints.

Plans work schedules for individuals and teams and delegates assignments as necessary.

Ensures a clear and efficient communication and coordination with the departments of the hospital as required.

Supervises the accomplishment of patients’ requests & concerns to ensure high levels of guest’s satisfaction.

Plans the inventories needs, monitor and manage the stock weekly / monthly or as required.

Controls consumption of supplies and materials and supervise the stock level of same.

Ensures venues for meetings / events are well maintained with all their equipment and ready for smooth running of events and conferences being held in the hospitals.

Identifies issues that jeopardizes basic hospitality standards and recommends actions to the Management to address them in cost effective manner.

Oversees the activities of contracted staff as stipulated in contract.

Studies the market practices in terms of hospitality services and introduces new ones to create a competitive edge.

Establishes realistic and challenging operational goals/ objectives, prioritizes well, projects needs and resources, anticipates problems and implements plans, overall leading to highly performing unit/ department.

Exercises effective control over subordinates to achieve objectives set; appraises objectively, provides apt feedback, coaches, provides positive reinforcement and recognition appropriately; resolves conflicts.

Coordinates effectively with other services/ disciplines and in a systematic manner.

Ensures staffs are trained based on identified training needs and measures outcomes / objectives met. Pays careful attention to staff potential and facilitates career path.

Manages budgets and financial plans as well as controlling expenditure of the department.

Interviews and short lists candidates in coordination with HR & PCA.

Inspect the cleanliness of hospital facilities to ensure quality standards.

Ensures safety standards (occupational and patient safety) are complied.

Performs miscellaneous job-related duties as assigned by the Hospital Administration.