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Company Name : Wurth Gulf FZE

Head of Customer Management

bayt.com

Job Description

Key Responsibilities and Elements of the Role

The responsibilities and elements of the role are enumerated but not limited to:

1. Independently defining, introducing and monitoring customer management

measures aimed at increasing customer growth, e.g. by winning new customers,

boosting customer loyalty and winning back lost customers

2. Providing new impetus for multi-channel processes in close collaboration with

sales-related departments such as marketing, branch management and e-

business (e.g. onboarding process for new customers)

3. Integrating and further developing the customer perspective in the organization

(customer experience management)

4. Supporting the sales force with issues such as entering new customers,

reassigning customers, planning and monitoring territories and customer

segmentation

5. Ensuring continued services for vacant sales territories to prevent the loss of

customers

6. Conducting project-related customer analyses and preparing action plans

7. Regularly updating, expanding and administrating customer data

8. Preparing and implementing customer satisfaction surveys and deriving follow-up

actions

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