Guest Service Agent (Arabic or French Speaker) – FIVE Jumeirah Village

Company: FIVE Hotels and Resorts –

WebSite: Dubai, United Arab Emirates

Job Description:Subject: Guest Services Agent Opportunity at FIVE Hotels and Resorts About FIVE Hotels and Resorts FIVE Hotels and Resorts is a leading luxury hospitality group renowned for its innovative approach to five-star service and its commitment to setting new industry standards. We are seeking a highly motivated and dedicated individual to join our Front Office team as a Guest Services Agent. The Opportunity This is an exceptional opportunity to contribute to delivering exceptional guest experiences within our award-winning lifestyle destinations. As a Guest Services Agent, you will play a pivotal role in ensuring seamless service and creating memorable moments for our discerning clientele. Key Responsibilities: Extending a warm and personalized welcome to all guests, demonstrating genuine appreciation and promptly addressing their service needs with meticulous care and attention. Efficiently responding to and documenting guest requests, inquiries, and concerns through various communication channels, ensuring accuracy and timeliness. Operating the telephone switchboard effectively, managing wake-up calls, and directing incoming calls to the appropriate departments with precision. Accurately recording and relaying messages, maintaining comprehensive communication records for reference and follow-up, ensuring a five-star guest experience. Logging guest requests or issues into the computer system and coordinating with relevant departments to facilitate swift resolutions. Providing guests with detailed information about hotel room features, amenities, and local attractions. Assisting guests with accessing Wi-Fi and navigating guest room entertainment systems as needed. Adhering to all hotel policies, procedures, and grooming standards, consistently maintaining a professional and polished appearance. Upholding the confidentiality of proprietary information and safeguarding company assets. Fostering positive relationships with colleagues, contributing to a dynamic and collaborative team environment. Supporting compliance with Forbes standards and guidelines, delivering services that exceed expectations. Demonstrating the ability to accurately read and verify information in various formats, accommodating guest needs with a professional demeanor. Fulfilling any other reasonable duties as assigned by supervisors, contributing to the smooth operation of guest services. Qualifications and Experience: A proven track record of 1-2 years of experience in a similar role within a luxury hotel environment, demonstrating a commitment to delivering exceptional guest experiences. Impeccable communication skills, both verbal and written, with fluency in English. Proficiency in Arabic or French is highly desirable. Exceptional time management and multitasking abilities to effectively manage a busy environment and deliver a five-star experience for our guests. Proficiency in computer applications, including Microsoft Word, Excel, and Outlook, with a strong understanding of Hotel PMS systems, specifically Opera. A professional and well-groomed appearance, adhering to hotel grooming standards. Excellent interpersonal skills to effectively engage with guests, colleagues, and stakeholders. Strong teamwork and collaboration skills to work effectively within a group and across departments. Previous experience in Forbes or Leading Quality Assurance (LQA)-rated properties is advantageous, demonstrating a strong commitment to luxury service standards. A proactive nature, coupled with meticulous attention to detail, ensuring every aspect of the operation is executed to perfection. Flexibility to work a variety of shifts, including weekends and holidays, based on hotel requirements. A hands-on attitude and a positive, can-do spirit. Our Commitment to Sustainability FIVE is a leader in sustainable luxury living and hospitality, with our UAE-based destinations being the first and only hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. Our science-meets-style ‘Sustainable Indulgence’ ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. Equal Opportunity Employer FIVE Hotels and Resorts is an equal-opportunity employer committed to creating a diverse and inclusive workforce. We do not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Join the FIVE Tribe If you are a highly motivated and passionate individual with a desire to excel in the luxury hospitality industry, we encourage you to apply. Join the FIVE Tribe and be part of a team that is redefining the future of hospitality. To learn more about FIVE Hotels and Resorts, please visit fivehotelsandresorts.com. This version removes the informal language, the excessive use of the word “FIVE,” and the exclamation points. It focuses on clear, concise descriptions of the responsibilities and qualifications, and it highlights the company’s commitment to sustainability and equal opportunity. It also maintains all the important information from the original text.

Skills: