wuzzuf.com
Job Description :
Provide upscale guest service experiences for patients throughout their stay.Analyzing patients feedback and providing strategic direction to continuously improve overall ratingResponding to patients needs and anticipating their unstated ones.Rounds in ICU, CCU and inpatients.Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow upSending rounds reports with bed numbers and nursing ratio.Maintains a continuous patient satisfaction level to all patients by preventing or handling their complaints either official or unofficial so they can be resolved effectively and efficiently.Boost word of mouth by providing best-in class service before, during and after patients stay.Holding patients satisfaction surveys for diverse hospital services.Follow up the complaints with management till resolving it and provide Patients with appropriate feedbacks within a strict time limit.Handling the DAMA cases.Redefine evaluation criteria to increase patients satisfaction.Ensuring and providing flawless, upscale, professional and high class Patient service experiences.Review the performance of each team member at the departmental objectives discussion appraisal.Ensure special guests( VIPs) receive personalized services.Oversee check-in and check-out procedures, including reservations and financial transactions.Actively listen to and resolve complaints.Manage guest relations team.Appraise team’s performance and produce regular reports.
Job Requirements :
● BSc degree in Hospitality Management, Tourism, Business Administration or relevant field● Proven work experience as a Guest Relations Manager, Preferable in Hospitals or Hotels.● Understanding of all hospital management best practices and relevant laws● Proficiency in English; knowledge of other languages is a plus● Excellent problem-solving and multitasking skills● Leadership skills along with the ability to motivate a team into high performance● Ability to work flexible hours● Strong sense of responsibility and a professional presentation