Marriott International -
Company: Marriott International –
WebSite: Dubai, United Arab Emirates
Job Description:**Job Description: Guest Experience Expert**
**Job Number:** 25110781
**Job Category:** Rooms & Guest Services Operations
**Location:** Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates
**Schedule:** Full Time
**Remote Work:** No
**Position Type:** Non-Management
**Position Summary:**
The Guest Experience Expert is responsible for providing exceptional service to hotel guests, ensuring a memorable and personalized experience throughout their stay. This role requires a proactive and adaptable individual who can independently manage a variety of tasks, including addressing guest inquiries, fulfilling requests, completing necessary reports, and offering insights into local attractions. Guest Experience Experts may also assist guests with luggage handling and transportation.
Critical to success in this role is maintaining a safe and professional work environment, adhering to company policies and procedures, safeguarding confidential information, protecting company assets, upholding quality standards, and maintaining a professional appearance and demeanor.
The position requires physical stamina and the ability to stand, sit, or walk for extended periods, navigate various spaces, and lift/carry objects weighing up to 50 pounds unassisted or 100 pounds with assistance. Additionally, the role involves reaching, bending, twisting, pulling, and stooping.
Successful performance of these duties, along with other reasonable tasks as assigned, is essential to ensuring guest satisfaction and business success.
**Preferred Qualifications:**
* **Education:** High school diploma or G.E.D. equivalent.
* **Related Work Experience:** No prior experience required.
* **Supervisory Experience:** Not applicable.
* **License or Certification:** None required.
Marriott International is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique backgrounds, talents, and experiences of our associates and prohibit discrimination based on any protected characteristic, including disability, veteran status, or other legally protected basis.
Four Points by Sheraton offers a seamless blend of classic comfort and modern convenience. As a member of our team, you will contribute to a welcoming and supportive environment where every individual is valued. We provide guests with uncomplicated and genuine hospitality. If you are passionate about creating positive guest experiences and thrive in a friendly and approachable setting, we invite you to join our team and become the best version of yourself.
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