Front Office Manager

Company DescriptionAccor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.Job DescriptionThe Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services and Service(telephone), while consistently achieving exemplary guest service and adhering the policies and procedures and your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest.Primary ResponsibilitiesConfidence in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success stories through creative solutionsRecruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performanceAdhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staffExhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and dataClosely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectivesQualificationsExperience in brand hotels.Excellent command in English / additional language is an advantage.Strong reporting and analytical skills.Good analytical and numeric skills.High level of organization and time management skill.Additional InformationMulti-taskingData EntryComputer SkillsFlexibilityOrganizationAttention to DetailCommunication