Front Office Associate – Nest

Company: The First Group Hospitality –

WebSite: Dubai, United Arab Emirates

Job Description:Ciel Dubai Marina, a flagship development of The First Group Hospitality and part of IHG Hotels & Resorts’ prestigious Vignette Collection, presents an exceptional opportunity to join its team as a Front Office Associate – NEST. This iconic landmark, poised to redefine luxury as the world’s tallest hotel, offers a commitment to delivering exceptional hospitality experiences within its 1,004 elegantly designed guestrooms, diverse dining destinations, and unparalleled amenities.

The First Group Hospitality, a leading hospitality management company, is dedicated to pioneering a new era of excellence through its expanding portfolio of award-winning upscale hotels and signature leisure destinations. As a Front Office Associate, you will represent the Executive Lounge, providing a warm welcome, efficient check-in/check-out services, and attentive support to guests.

**Key Responsibilities:**

* Professionally greet and manage guest arrivals and departures, adhering to established procedures.
* Address guest inquiries, requests, and concerns with utmost courtesy and efficiency.
* Ensure accuracy in room assignments, billing, and payment processing.
* Maintain comprehensive guest profiles to facilitate personalized service.
* Collaborate effectively with other departments to fulfill guest requirements.
* Actively promote upgraded room categories and hotel services.
* Respond promptly and professionally to all communications.
* Maintain a well-organized and presentable front desk area.
* Adhere to all company policies, safeguarding guest security and privacy.
* Foster a positive and collaborative team environment.

**Qualifications:**

* Prior experience in a front office or guest service role within a comparable luxury hotel is highly desirable.
* Proficiency in Opera PMS and familiarity with front office operations are essential.
* Exceptional communication and interpersonal abilities are required.
* Demonstrated attention to detail and problem-solving skills are necessary.
* A professional appearance and a confident, welcoming demeanor are expected.
* Fluency in English is mandatory; proficiency in additional languages is advantageous.
* Flexibility to work various shifts, including weekends and holidays, is required.

Ciel Dubai Marina offers opportunities for professional growth, and seeks candidates dedicated to delivering exceptional hospitality.

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