Front Office Associate

Company: The First Group Hospitality –

WebSite: Dubai, United Arab Emirates

Job Description:Grand Heights Hotel Apartments, situated in the vibrant Barsha Heights district, presents a selection of studio and one-bedroom apartments suitable for both short-term and extended occupancy. Complemented by the conveniences inherent in hotel apartment accommodations, the establishment endeavors to cultivate a residential ambiance for its clientele. Premium amenities encompass an in-house, award-winning café, swimming pool, spa, and gymnasium, alongside exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah.

Individuals are invited to join the dynamic team at Grand Heights Hotel Apartments, where a commitment to delivering exceptional hospitality experiences is paramount and opportunities for professional advancement are abundant.

**About The First Group Hospitality**

The First Group Hospitality is a leading hospitality management organization dedicated to pioneering a new standard of excellence. Possessing a rapidly expanding portfolio of award-winning upscale hotels, signature dining establishments, and distinguished leisure destinations, the company is committed to curating unforgettable experiences at every guest interaction.

Comprising seasoned professionals with extensive experience from renowned hotel brands and a comprehensive understanding of the Dubai and GCC markets, the team provides tailored solutions across all critical facets of hotel management to maximize efficiency, stimulate revenue growth, and enhance guest satisfaction.

The First Group Hospitality is dedicated to fostering enduring partnerships with its clients. Leveraging global insights, regional expertise, and a robust operational foundation, the company ensures that every aspect of a hotel is managed with meticulous precision and care. The overarching objective is to optimize performance, augment profitability, and facilitate sustainable growth for each property.

**Job Summary**

The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, managing administrative duties, and assisting with diverse tasks in a professional and efficient manner. The ideal candidate will possess the capacity for multitasking, the ability to perform effectively under pressure, and exceptional communication skills.

**Key Responsibilities**

* Greeting and welcoming guests in a courteous and professional manner.
* Answering telephone calls and providing assistance with inquiries and requests.
* Managing reservations and bookings.
* Handling cash and credit card transactions.
* Assisting with various administrative tasks, including filing, data entry, and photocopying.
* Maintaining a clean and organized reception area.
* Liaising with other departments to ensure the seamless operation of the hotel.

**Qualifications and Skills**

* High school diploma or equivalent certification.
* Prior experience in a customer service or administrative capacity is preferred.
* Exemplary communication and interpersonal skills.
* Strong organizational and time management proficiencies.
* Demonstrated ability to perform effectively under pressure and within a fast-paced environment.
* Proficiency in Microsoft Office and other relevant software applications.
* Attention to detail and accuracy.
* Availability to work flexible hours, including evenings, weekends, and holidays.
* Knowledge of multiple languages is considered an asset.

Skills: