Front Desk Coordinator

• The job holder is responsible for providing Emaar customers with high level of service and hospitality at the reception Area and Information Desk to ensure customers are assigned to the proper department with a minimal waiting time. The role should ensure that all customers are directed to the right departments/teams/individuals and all first level inquires are dealt with efficiently.

• Assign walk-in customers with minimum waiting time to the right party

• Maintain accurate records on daily number of walk-ins and ensure daily reports to the line manager

• Handle complaints, customer queries, resolve issues within specified timelines (as per SLA and

use of Priorities), if appropriate

• Escalate customer issues and report major problems to Superiors

• Make recommendations for improving the process of receiving walk-in customers to reduce waiting

time and increase customer satisfaction

• Ensure Reception Area and Information desk are kept clean, tidy and well maintained throughout

the day

• Attend weekly staff meetings and proactively raise issues for group discussions and information

sharing