French – Quality Analyst

Sheikh Zayed, Giza, Egypt Egypt

November 19, 2025

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Position Details

Sheikh Zayed, Giza, Egypt Egypt

November 19, 2025

خطأ: تعذر الحصول على معلومات الراتب من Gemini API

Intouch CX -

Company: Intouch CX –

WebSite: Sheikh Zayed, Giza, Egypt

Job Description:

Monitor and evaluate French-language customer interactions across multiple channels, including phone, email, chat, and social media, to ensure compliance with quality standards.
Conduct regular audits of customer service representatives’ performance, providing detailed feedback and actionable insights for improvement.
Identify trends, recurring issues, and areas for process enhancement to drive continuous improvement in customer experience.
Collaborate with team leaders and trainers to develop and implement quality improvement initiatives.
Prepare and present comprehensive quality reports and analysis to management and stakeholders.
Participate in calibration sessions to align quality standards and evaluation criteria across teams.
Support the development and refinement of quality assurance guidelines and best practices.
Assist in onboarding and training new team members on quality standards and procedures.
Ensure all customer interactions adhere to company policies, regulatory requirements, and client expectations.
Act as a subject matter expert on French language and cultural nuances to enhance service delivery.

Skills:

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