Field Services Leader/Dispatcher

Purpose

Coordinates and controls field services operations in the corresponding region (rigsite or land areas) by ensuring that running assistance/ technical assistance/ running services meet customers’ expectations, promoting services to potential customers, and management the following processes for FISE: Planning, Commercial, Job Execution & Management Control.

Main Responsibilities

• Ensures that FISE services provided comply with all FISE processes, including Planning, Commercial, Job Execution and Management Control.
• Ensures that running services provided meet customers’ expectations, by programming the number of crews, tools and equipment to be used, supervising administrative procedures are carried out in order to enter drilling areas, monitoring operation indicators, defining improvement actions, updating drilling and tubular design changes plans.
• Is aware of commercial conditions and service level of all contracts of her/his region and contracts validity.
• Promotes services to potential customers by assessing services or products needs associated with offered services, offering possible new services for sale, being the strategic support for the Front End, dealing with customers queries and proposing solutions in case of dissatisfaction or complaints.
• Verifies that equipment is in optimum conditions by controlling provider’s tools and requesting all necessary documentation to meet customer requirements.
• Ensures materials control monitoring accessories stock, identifying why some have not been used for a period of time and authorizing urgent purchases in accordance with a services order.
• Elaborate and update regional forecast including job type, required service level, and estimated duration of the jobs, client specification, regional HC & training needs, International Pool needs, and other necessary information for budgeting and planning.
• Ensures his/her region’s compliance with all aspects related to HSE, including HSE procedures, Behavior Safety Training, Risk Assessment, ENVI Assessment, Incident reporting, HSE audits, regional regulations, in coordination with FISE HSE Manager and HSE regional representative under his supervision.
• Ensures compliance with all training requirements for each FSS under his/her supervision.
• Ensures materials control monitoring accessories stock, identifying why some have not been used for a period of time and authorizing urgent purchases in accordance with a services order.
• Prepare and keep updated the job schedule for all FSS under his/her supervision, assigning them the activities according to their experience, certifications, availability and criticity of job.
• Ensures compliance with all training requirements for each FSS under his/her supervision.
• Keeps a balanced utilization of his/her team members along the year.
• Ensures all documents/records related to the job are completed in an accurate and timely fashion.
• Ensures services invoicing by preparing records or proofs of services and monitoring proper application of cost center and account. Optimizes management reports submitting indicators analysis results, communicating deviations to top management. Prepares expenses/investments/personnel budget for each period and each job/ period.
• Participates in the analysis and definition of standard cost for the region. Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility. Proactively motivates, coaches, communicates with and develops his/her staff and manages HR related activities in line with Human Resources norms and procedures. Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.