FCY Cash

Company: First Gulf Exchange Centre

Location: Dubai · UAE

Category: Financial Services

Job Description: **Option:**

**Position Description**

**Position Title:** Foreign Currency Teller
**Department:** Front Office
**Reporting To:** Head Cashier
**Location:** Jumeirah Beach Residence (JBR), Dubai
**Work Schedule:** Six (6) days per week, ten (10) hours per day, as per the established shift schedule.

**Position Summary:**

The Foreign Currency Teller is responsible for the secure and efficient acquisition of foreign currencies (cash) from walk-in clients within a high-volume exchange environment. This position necessitates strict adherence to all applicable regulatory standards, cash-handling protocols, and internal policies to guarantee the integrity and accuracy of all transactions.

**Essential Duties and Responsibilities:**

1. **Currency Exchange Operations:**
* Acquire diverse foreign currencies from clients in accordance with established company policies and prevailing market rates.
* Precisely count, verify, and authenticate foreign currency denominations utilizing designated detection equipment and procedures.
* Ensure the application of accurate exchange rates as approved daily by the Head Cashier or Senior Management.

2. **Cash Management and Accountability:**
* Maintain rigorous cash accuracy throughout all currency acquisition transactions.
* Promptly report any cash discrepancies (shortages or overages) to the Head Cashier.
* Organize and secure currency in compliance with vault and drawer management protocols.

3. **Regulatory Compliance and Due Diligence:**
* Verify client identification in accordance with Know Your Customer (KYC) guidelines prior to processing transactions exceeding specified thresholds.
* Identify and escalate suspicious transactions to the Compliance Department or Head Cashier.
* Ensure accurate transaction recording within the designated system, adhering to Central Bank of the United Arab Emirates (CBUAE) and internal regulatory requirements.

4. **Client Service:**
* Greet clients with courtesy and execute transactions professionally and efficiently.
* Respond to client inquiries pertaining to currency exchange services.
* Maintain client privacy and data confidentiality.

5. **Data Entry and Record Keeping:**
* Accurately input all transaction data into the Remitex system, or equivalent platform.
* Ensure the proper scanning, recording, and filing of all documentation related to foreign currency acquisitions.
* Balance and reconcile daily transactions with physical cash holdings prior to end-of-shift handover.