Export Manager

The Export Accounts Manager will be responsible for managing and growing key international accounts, ensuring that distributors, retailers, and foodservice partners abroad can rely on Emkay Foods as a consistent, professional, and proactive supplier. This role goes beyond closing sales — it’s about building trust, maintaining world-class standards, and relentlessly working to deliver value and reliability to our customers across borders.

Key Responsibilities

1. Account Management & Customer Success

• Serve as the main relationship owner for international customers, from distributors to HoReCa operators.
• Build and maintain trust by ensuring timely, accurate, and consistent service.
• Understand each customer’s unique needs and proactively adapt Emkay’s offerings to fit.
• Ensure international customers feel supported — acting as their advocate inside Emkay Foods.

2. International Standards & Compliance

• Ensure all export operations meet international food safety, quality, and regulatory standards (Halal, ISO, HACCP, etc.).
• Manage and oversee export documentation, certifications, and compliance with destination-country requirements.
• Collaborate with operations, quality assurance, and logistics to guarantee smooth execution.

3. Commercial Growth & Market Development

• Grow volume with existing accounts while scouting for new opportunities in target regions.
• Negotiate pricing, contracts, and commercial terms with a win–win approach.
• Develop joint business plans with customers to expand product penetration and category performance.

4. On-the-Ground Support

• Act as the customer’s problem-solver: when issues arise in logistics, stock, or documentation, take ownership to resolve them quickly.
• Travel to customer markets as needed to strengthen partnerships, build new networks, and gather on-the-ground insights.
• Continuously track competitor movements, pricing, and industry trends to keep Emkay’s offering ahead.

5. Reporting & Insights

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  • Provide management with clear reporting on account performance, pipeline, and forecasts.
  • Share customer feedback and market intelligence to inform product development and strategy.