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ERP Customer Support Specialist

Accounting / Finance
  • Accounting / Finance
  • Egypt

Job Description :

Act as a ‘Technical Support Accountant for our Software’, and give our clients adequate support to use our ERP software efficiently.Responsibilities include, but are not limited to:Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Guide the customer to the best practice of using our software to fit their business needs and requirements.Answer our customer’s questions via our call center and resolve their issues via phone, email or chat.Handling complaints.Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve critical problems.

Job Requirements :

Bachelor’s Degree in Accounting or equivalent professional experience is a mustVery good in using Excel and Accounting programs is a mustExperience as an Accountant is a big plusCustomer orientation and ability to adapt/respond to different types of charactersExcellent soft skills/handling skillsFlexibility with rotational shifts in tasks is a must

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