English Supervisor- customer service

Job Requirements

• Must be fluent in English with B2- C1 Level
• Proven work experience as a team leader or supervisor for 6 months – 1year
• In-depth knowledge of performance metrics, KPI, Coaching, Attrition
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus
• Should be comfortable to work from Maadi & sheikh zayed location.

  Fluent in English is a MUST
  Able to adapt to 24/7 shifts and 100% work from Site.

   

IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.  IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us.  By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship.  All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.