Raya Distribution -
Company: Raya Distribution –
WebSite: Dokki, Giza, Egypt
Job Description:
- Carries out repairs to products sold by LOB, e.g. mobile phones and aiming to deliver quality after-sale service and to generate customer satisfaction and repeat sales.
- Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies
- Executes repair work diligently and in line with promised deliverables and within standard operating procedures
- Ensures that Mobile troubleshooting guidelines are observed
- Operates with QMS, EMS, OHAS Req. and ESD Req. standards
- Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
- Ensures that data and other information is dealt with accurately and in line with standard practice
- Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements
- Strives to maintain customer satisfaction and to generate repeat work
Skills:
Functional level:
- Technical and theoretical know-how on GSM
- Technical and theoretical know-how on ESD
- Technical know-how on trouble-shooting
Business level:
- Understanding quality of repair and its impact on revenues and profit
Interpersonal level:
- Communication Skills
- Presentation Skills
- Leadership Skills
- Time Management
Problem solving:
- Diagnostic skills within repair time frame
Language Skills
- Arabic
- English
Educational background:
Bachelor degree in Engineering (Major : Electronics and Communication)
Minimum BA grade of “Good”
Professional experience:
0-2 years of experience