Educational Support Assistant – Remotely

Company: Confidential –

WebSite: Alexandria, Egypt

Job Description:**Job Description**

**Opportunity to Join Our Organization**

Our organization is seeking a dedicated individual to join our team, where we are committed to fostering a dynamic, inclusive, and supportive work environment that enables each employee to realize their full potential. We value innovation, dedication, and a collaborative spirit. If you are seeking an opportunity to contribute meaningfully to the field of online education, we invite you to consider the following opportunity.

**Core Values**

Our organization operates on a foundation of core values that guide our daily interactions and decision-making. Candidates who align with these values are encouraged to apply:

* **Commitment to Excellence:** Striving for continuous improvement to provide optimal support to our students.
* **Dedication to Employee Success:** Providing the resources and support necessary for each team member to achieve their professional objectives.
* **Integrity and Accountability:** Maintaining the highest standards of responsibility, honesty, and trustworthiness in all endeavors.
* **Continuous Learning and Development:** Embracing a culture of lifelong learning and actively seeking opportunities for professional growth through feedback and development initiatives.
* **Teamwork and Collaboration:** Fostering a collaborative environment where team members support one another, share ideas, and collectively contribute to organizational success.

**Compensation and Benefits**

The organization offers a comprehensive compensation and benefits package, including:

* Training Period Compensation: A fully paid stipend of $200 per month during the initial training period (up to 4 months).
* Base Salary: A base salary of $300 per month upon successful completion of the training period.
* Performance-Based Bonuses: Monthly bonuses ranging from $50 to $500, contingent upon student satisfaction, task completion, and attendance. Potential monthly compensation may reach $350-$450 or more based on individual performance.
* Training Provided: No prior experience is required. Comprehensive training will be provided for a period of six months.
* Career Advancement: Opportunities for promotion based on performance and demonstrated growth.
* Currency Stability: Salaries are linked to the USD to mitigate the impact of currency fluctuations.
* Professional Development: Access to mentorship programs, professional growth initiatives, and other development resources.
* Collaborative Work Environment: A supportive and engaging work environment that fosters creativity and teamwork.

**Role Description: Customer Support Advisor**

The Customer Support Advisor will be responsible for the following:

* Providing assistance to students via social media and email, supporting their English language learning objectives and preparation for examinations such as IELTS and TOEFL.
* Guiding prospective students through the course registration process.
* Collaborating with cross-functional teams to optimize the student learning experience.
* Supporting the implementation of initiatives designed to enhance student engagement and motivation.

Upon successful completion of the training program and demonstration of consistent performance, the Customer Support Advisor will be eligible for the following opportunities:

* Promotion to Senior Support Consultant (with increased base salary).
* Potential relocation to the UAE to join the core team.
* Receipt of a validated experience certificate applicable within the education and customer service sectors.

Skills: