Director of Ladies SPA

Application Deadline: 30 November 2025Department: Spa & RecreationLocation: Saudi Arabia – YanbuDescriptionTo take 100% responsibility for managing a successful Resense Spa via leading thespa team effectively to deliver and exceed the guests’ expectations and maximizeprofitability in accordance with Resense’s spa vision, core values & all related brandstandards, procedures & policies.This includes reporting effectively to the relevant Resense Operations Manager andexecuting Resense directives and liaising positively with the Hotel General Managerand the Hotel Team. Please note, in the rare event of any confusion between directivesof Resense and any level of hotel management, the Spa Manager must refer the issueto the Resense Operations Manager..Key ResponsibilitiesOperating:• Uphold and deliver the Resense brand vision – the luxury European spa and itscentral USP’s.• Supervise daily spa operations and liaise with department heads to ensureroutines, cleanliness, maintenance and service standards are upheld.• Provide a service that is individual, spontaneous, personal and genuine. Thisrequires a very high level of communication and social skills and to take responsibilityfor the whole team.• Communicate effectively within the spa team as well as with guests and otherhotel departments.• Operate and ensure the entire team operates in accordance with Resense Spa’sStandard Operating Procedures, Policies & Forms Manuals; and the Kempinski SOP’s,policies & manuals.• Resolve customer’s disputes and/or complaints immediately and reportappropriately in accordance with Kempinski & Resense SOP’s. Ensure safety andsecurity for spa guests and staff.• Create & maintain an efficient maintenance program for the Spa and equipment toensure it is maintained to Resense and Kempinski 5 star standards.• Drive efficient employee scheduling and co-ordination; including vacationplanning.• Resense, Kempinski and spa orientation for new employees and trainees.• Implement and uphold the company Health & Safety policy.• Mentor staff for professional growth.Planning and Development:• Monthly goal setting and actively include team in goal creating, planning and followup, including reporting results to the team.• Strategic and training planning & implementation.• Yearly, monthly, weekly planning and coordinating with other hotel departments.Finance:• Drive revenue for the spa whilst controlling the costs, thus maximising profitability.• Manage the financial budget and control costs and liaise with Resense OperationsManager and Hotel Financial Controller. .• Critically review costs each month to ensure they are appropriate for the spa andraise any inconsistencies with Resense Operations Manager.Recruitment and Training:• Recruit new staff with approval from Resense Operations Manager and in accordance withhotel’s policies.• Ensure all staff receive necessary induction and ongoing training to allow them to carry outtheir role as laid out in the operational manuals.• To plan annual staff training calendar for approval by Resense Operations Manager and toensure that this is implemented.• To ensure that all therapists and professional staff hold the necessary qualifications to carryout treatments and services.• Carry out or organise all in house training on a regular basis in all areas.• Carry out annual appraisals and personal development plans for all spa staff and to reviewthese with Resense Operations Manager, People Services and General Manager.Reports:• Complete Resense Revenue Management Schedule every day with daily statistics andupdate Action List, Yearly Marketing Plan and Training Plans.• Review each week with Operations Manager, discussing and understanding charts andKPI’s.• Complete End of Month explanations and strategic analysis in Revenue ManagementSchedule.Marketing:• Prepare, implement and update business and marketing plans with approval fromResense Operations Manager.• Design and execute marketing initiatives according to a clearly outlined and well-tracked marketing strategy in Yearly Marketing Plan in Revenue ManagementSchedule.• To act as host when required for VIP and press visits.Skills, Knowledge and ExpertiseEDUCATION:- Business administration qualification. (an advantage)- Beauty/spa therapist qualification. (an advantage)- Experience with Advanced Cosmetology. (an advantage)- First Aid and CPR Certificate.EXPERIENCE: To fill the position, one of the following is required:- Three years’ spa management experience in an international standard spa.- Previous experience in a 5 star hotel spa.LANGUAGE: Ability to work and communicate in a multinational environment:- Arabic – excellent oral and written skills (as applicable)- English – excellent oral and written skills- Additional language – beneficialCOMPETENCIES: Include the skills the candidate must have to fill this Position:- Operations management.- Financial reporting and budgeting.- Human resource management.- Public relations and marketing.- Stock and retail management.- High levels of customer service.- Industry analysis.- Strong leadership skills.TECHNICAL COMPETENCIES:- Computer literate (mid-advanced level)- Business writing.INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:- People Oriented- Passionate for European luxury- Entrepreneurial- Straightforward- Excellent communication and interpersonal skills with superb presentation and grooming- Strong management skills and ability to inspire those in others- Experience in revenue management would be an advantage- Analytical and problem solving skills and execution of work