Director of Housekeeping

Company: Rosewood Red Sea –

WebSite: Riyadh, Saudi Arabia

Job Description:**Option 1: (Formal)**

Rosewood Red Sea, a constituent of the ultra-luxury Red Sea Global destination, invites applications for the position of Director of Housekeeping to join its pre-opening leadership cadre. The incumbent will bear comprehensive responsibility for the oversight of all Housekeeping and Laundry operations, ensuring the maintenance of exemplary standards of cleanliness, comfort, and luxury congruent with Rosewood’s “A Sense of Place®” philosophy.

The successful candidate will assume a pivotal role in shaping the guest experience, establishing pre-opening protocols, and cultivating a high-performance team dedicated to delivering exceptional services across guest rooms, suites, residences, public areas, and back-of-house spaces.

**Key Responsibilities:**

* Direct and oversee all facets of housekeeping and laundry operations, encompassing guest rooms, suites, residences, villas, public areas, heart-of-house, and staff accommodations.
* Ensure unwavering adherence to Rosewood’s luxury standards, brand guidelines, and Red Sea Global’s sustainability objectives.
* Establish and implement comprehensive Standard Operating Procedures (SOPs) for cleaning, maintenance, and hygiene, aligning with internationally recognized best practices.
* Cultivate and maintain robust relationships with vendors and suppliers of linen, amenities, and cleaning products, ensuring both quality and cost-effectiveness.
* Champion the integral role of Housekeeping in the guest journey, ensuring that every detail contributes to a seamless and memorable stay.
* Anticipate guest preferences and customize housekeeping services to enhance personalization.
* Resolve guest concerns expeditiously and effectively, reinforcing Rosewood’s reputation for intuitive and refined hospitality.
* Lead the pre-opening readiness of all housekeeping operations, encompassing recruitment, training, linen and Operating Supplies & Equipment (OS&E) procurement, system implementation, and policy development.
* Oversee snagging, inspections, and handover of guest rooms, residences, and public spaces in close coordination with the project and engineering teams.
* Drive readiness for the opening day through rigorous room inspections, service rehearsals, and associate orientation.
* Recruit, mentor, and inspire a multicultural housekeeping team, fostering a culture of accountability, pride, and professional excellence.
* Implement structured training programs and career development pathways to ensure succession planning and facilitate team growth.
* Lead by example, fostering an empowered, motivated, and service-driven department.
* Develop and manage the Housekeeping budget, encompassing labor planning, linen inventory, and consumables.
* Implement cost-control measures while upholding uncompromising service quality.
* Spearhead sustainability initiatives, including the adoption of eco-friendly cleaning practices, waste reduction strategies, and linen reuse programs, aligning with Red Sea Global’s regenerative vision.
* Collaborate closely with the Rooms Division, Engineering, and Front Office to ensure seamless communication and operational efficiency.
* Collaborate with Red Sea Global, Rosewood corporate teams, and ownership representatives to ensure alignment with brand and project goals.
* Uphold and champion Rosewood’s brand ethos across all guest and associate interactions.

**Qualifications:**

* Degree/Diploma in Hospitality Management or equivalent professional training.
* A minimum of 10–12 years of progressive Housekeeping experience within luxury hotels or resorts, with at least 5 years in a senior leadership capacity.
* Substantial pre-opening experience within ultra-luxury or lifestyle brands is highly desirable.
* Demonstrated expertise in managing large-scale housekeeping operations, including villas or residences.
* Exceptional organizational, time-management, and problem-solving proficiencies.
* Strong financial acumen with proven experience in budget management, cost control, and procurement.
* Outstanding leadership, interpersonal, and communication skills, with the ability to inspire a multicultural team.
* Fluency in English is essential; proficiency in additional languages is considered an asset.

Skills: