VINIRMA Consulting Pvt.Ltd
Company: VINIRMA Consulting Pvt.Ltd
Location: Manama · Bahrain
Category: IT Services
Job Description: **Data Center Operator Position – VAM Systems, Bahrain**
VAM Systems, a business consulting, IT solutions, and services firm, seeks a Data Center Operator for its Bahrain operations. The successful candidate will possess the requisite skills and experience outlined below:
**Qualifications and Experience:**
* **Essential:** A university degree in Information Technology from a recognized university or institution.
* **Desirable:** IT certification. A minimum of one year of experience in an IT role involving customer interaction.
**Skills:**
* **Essential:** Demonstrated proficiency in English (written and spoken). Proven customer service awareness and skills.
* **Desirable:** Fluency in Business Professional English.
**Knowledge:**
* **Essential:** Fundamental IT technical skills encompassing installation, configuration, and support.
* **Desirable:** Advanced IT technical skills, including the ability to efficiently resolve IT issues, make sound decisions regarding problem resolution, and demonstrate analytical and technical troubleshooting capabilities.
**Personal Attributes:**
* **Essential:** A strong professional demeanor, a user-friendly approach, patience, flexibility, and a strong sense of commitment.
* **Desirable:** Excellent communication and interpersonal skills. Maturity, a professional attitude with a strong work ethic, attention to detail and accuracy, the ability to manage multiple tasks, and the capacity to handle work pressure.
**Responsibilities:**
* Provide 24×7 Data Center support on a shift basis, maintaining high quality and professional standards.
* Monitor, control, and configure data center resources in accordance with established procedures.
* Effectively utilize software tools to monitor activities and applications.
* Troubleshoot issues that may cause system outages and report any issues to support groups as necessary, initiating prompt corrective action.
* Interface with customers and/or business support groups and escalate issues to appropriate personnel.
* Monitor and verify the UPS and fire alarms.
* Monitor the physical environment of computer systems, ensuring security and optimal system performance, coordinating with support groups to address any deficiencies.
* Receive, monitor, and process all batch processing tasks, identifying and resolving failures and scheduling problems.
* Execute all backup tasks for various operating systems, applications, and databases as per established procedures.
* Execute and monitor all data center scheduled activities.
* Act as first-level Service Desk support to resolve technical and customer problems within defined standards.
* Log and classify received incidents and undertake immediate efforts to restore failed IT services as quickly as possible.
* Manage incidents, keeping all concerned parties informed of status at agreed intervals.
* Resolve customer-reported IT problems remotely as first/second level support, providing proper guidance to callers.
* Adhere to existing processes and procedures, recommending changes based on experience and reported issues.
* Effectively multitask and support various users simultaneously.
* Demonstrate the ability to follow tasks through to completion.
* Conduct ad-hoc assignments and projects as directed by management based on business requirements.
**Terms and Conditions:**
* Joining Timeframe: 15-30 days.
* The selected candidate will join VAM Systems – Bahrain and will be assigned to one of the leading organizations in Bahrain.