CX & Product Specialist

Company: Atomic Foods LLC –

WebSite: Maadi, Cairo, Egypt

Job Description:**Job Title: Customer Experience and Product Specialist (Food & Beverage)**

**Location:** Maadi or New Cairo (Hybrid – Field and Remote)
**Employment Type:** Full-Time (8 hours/day, 6 days/week)
**Industry:** Food & Beverage

**Position Summary:**

We are seeking a proactive and detail-oriented **Customer Experience and Product Specialist** to serve as the principal point of contact for gathering on-site observations and representing our Food & Beverage brands. This hybrid position integrates customer relations, product quality assurance, and operational support, making it suitable for an individual with a strong dedication to culinary excellence, customer satisfaction, and process optimization.

The successful candidate will report directly to the Founder and function as a key partner in upholding exceptional customer experiences and ensuring product superiority throughout our kitchen facilities and delivery networks.

**Essential Responsibilities:**

* Conduct post-purchase follow-up communications with customers to solicit feedback, confirm satisfaction levels, and cultivate brand loyalty.
* Investigate and resolve customer complaints with expediency and empathy.
* Systematically document customer insights and identify areas of concern to inform product development and operational improvements.
* Conduct periodic, unannounced evaluations of the ordering process, assessing taste, quality, packaging, and delivery performance.
* Perform routine site visits to kitchen facilities to monitor hygiene standards, product consistency, and visual presentation; compile photographic/video documentation and generate comprehensive reports.
* Provide support in identifying local suppliers and procuring ingredients according to established quality and cost parameters.
* Serve as a dependable on-site representative for the Founder, effectively communicating brand values and escalating critical issues as required.

**Benefits:**

* Adaptable and dynamic work environment.
* Exposure to various facets of F&B operations, customer experience management, and product strategy.
* Opportunities for professional development within a rapidly expanding food brand.
* One day of leave per week within a supportive and collaborative work environment.

Skills: