Posted 6 months ago
ساعات التردد بيضيع فرص… ما تترددش
Customer Support Specialist – English and Russian (based in Cairo)
Position Details
Location
New Cairo, Cairo, Egypt Egypt
Posted Date
June 3, 2025
Employment Type
Customer Service/Support
متوسط الراتب
متوسط الرواتب في هذا المجال في مصر هو 10000 جنيه شهرياً
Job Description
Agoda -
Company: Agoda –
WebSite: New Cairo, Cairo, Egypt
Job Description:**Agoda: A Global Leader in Online Travel Services**
Agoda is a leading online platform facilitating travel bookings for accommodations, flights, and related services. Leveraging cutting-edge technology, Agoda connects travelers with an extensive global network encompassing 4.7 million hotels and vacation rentals, in addition to flight options, activities, and more. Headquartered in Asia and operating as a subsidiary of Booking Holdings, Agoda employs a diverse workforce of over 7,100 individuals representing more than 95 nationalities across 27 markets. This multicultural environment fosters creativity, collaboration, and a culture of experimentation and ownership, enabling the company to continuously enhance its offerings and empower customers to explore the world.
**Mission Statement: Connecting the World Through Travel**
Agoda’s core mission is to facilitate global connectivity through travel, believing that travel enriches lives by providing opportunities for enjoyment, learning, and experiencing the diversity of the world. By fostering empathy, understanding, and happiness through cross-cultural exchange, Agoda strives to bring individuals and cultures closer together. Agoda’s global team of skilled, driven, and diverse professionals is united by a shared passion for making a positive impact on the travel experience. Utilizing innovative technologies and strategic partnerships, the company is committed to making travel accessible, seamless, and rewarding for all.
**Spotlight on the Customer Support Team**
Recognizing the dynamic and often unpredictable nature of travel, Agoda’s Customer Support Team provides comprehensive, real-time assistance around the clock in 38 languages. Representing the core values of Agoda, the team is dedicated to providing exceptional service through multiple support channels and a strong commitment to customer satisfaction. Going beyond traditional customer service roles, Agoda’s specialists actively seek opportunities to enhance the customer experience. By adapting swiftly to challenges, collaborating with other teams, and embracing experimentation, the Customer Support Team has developed innovative and effective solutions that contribute directly to Agoda’s business performance and reinforce its commitment to efficient and satisfying customer support. The Customer Support Team plays an integral role in strengthening Agoda’s core services by providing customer support with a clear vision and a focus on satisfaction.
Skills:
In this Role, you’ll get to:
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and messaging).
- Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills
- Professionally handle a high volume of inquiries from clients and customers.
- Contribute to business strategies by improving customer service through self-service initiatives, participation in product experiments, providing feedback, and driving efficiency.
- Continuously identify work process improvements.
- Maintain open communication with Team Leaders and Managers, including through feedback, coaching, and alignment on performance goals.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
What you’ll Need to Succeed:
- Advanced command of spoken and written Russian (level B2 or higher) and English (business fluent). Please note that command of at least one language apart from English is required for this role.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Ability to work for 5 days a week (hybrid work model).
- Minimum typing speed of 35 words per minute
- Willingness to work on rotating shifts, as per business requirements including on public holidays, and weekends on applicable.
- Ability to work independently as well as in a team environment.
- Demonstrate a high degree of integrity and confidentiality
- Ability to operate in a fast-paced work environment
- Perform office-based administrative duties whenever required.
It’s Great if you have:
- Prior experience of working in customer/partner facing roles for at least a year.
What we offer:
- Fixed term contract with a possibility of extension based on performance and business needs.
- $400 USD allowance to set up your home office (one time)
- Annual performance Bonus, in line with Agoda’s policy
- A highly diverse, multicultural work environment
- A compensation package, including benefits and an annual performance-linked bonus, that is competitive for the role and aligned with country or global standards.
- Agoda staff discount on bookings
- Career development opportunities
- Employees’ well-being programs
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً