What you'll Need to Succeed: 

• Advanced command of spoken and written German (level B2 or higher) and English (business fluent). 
  Please note that command of at least one language apart from English is required for this role. 
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Ability to work for 5 days a week (hybrid work model). 
• Minimum typing speed of 35 words per minute
• Willingness to work on rotating shifts, as per business requirements including on public holidays, and weekends on applicable.
• Ability to work independently as well as in a team environment.
• Demonstrate a high degree of integrity and confidentiality
• Ability to operate in a fast-paced work environment

It's Great if you have: 

• Prior experience of working in customer/partner facing roles for at least a year.