Customer Support Representative

Company: Raqtan –

WebSite: Riyadh, Saudi Arabia

Job Description:**Job Description**

**Position:** Customer Support Representative

**Overview:**

The Customer Support Representative will serve as the primary point of contact for customers, providing exceptional service and ensuring a positive and efficient shopping experience. This individual will be responsible for addressing a wide array of customer inquiries via telephone, email, and live chat, encompassing product information, order status updates, resolution of shipping discrepancies, processing of returns, and facilitation of refunds. The ideal candidate will possess strong communication and problem-solving skills, coupled with a commitment to resolving customer issues effectively and fostering customer satisfaction.

**Company Profile:**

Raqtan is a provider of comprehensive commercial kitchen solutions tailored for hotel projects and Food & Beverage establishments within the hospitality sector. Our services encompass detailed consultation, custom kitchen design, and comprehensive engineering support. We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications. Our technical team manages all aspects of installation, testing, and commissioning to ensure optimal equipment performance. Raqtan delivers turnkey commercial kitchen solutions, managing projects from initial planning through final implementation to meet the standards of high-end hospitality establishments.

**Responsibilities:**

* Manage incoming customer communications via telephone and messaging platforms.
* Record service requests and provide customers with updates on their progress.
* Collaborate with internal teams to facilitate issue resolution.
* Escalate urgent or unresolved issues as required.
* Maintain accurate documentation of all customer interactions.
* Monitor open service requests until resolution.

**Qualifications:**

* **Growth Mindset:** Demonstrates a proactive approach to learning and professional development, viewing this position as an initial step toward a long-term career within the organization.
* **Impact-Driven:** Understands the impact of the role and seeks to contribute to improving products and processes.
* **Problem-Solving Abilities:** Possesses strong problem-solving skills and dedication to customer satisfaction.

Skills: