Posted 3 months ago
خلّي التغيير يبدأ بخطوة بسيطة
Customer support (Excellent English speakers)
Position Details
Location
Maadi, Cairo, Egypt Egypt
Posted Date
August 13, 2025
Employment Type
Business Development
متوسط الراتب
خطأ: تعذر الحصول على معلومات الراتب من Gemini API
Job Description
Etisalat Egypt -
Company: Etisalat Egypt –
WebSite: Maadi, Cairo, Egypt
Job Description:
- Communicate clearly and professionally in English to assist customers with account information, billing, and technical support.
- Document all customer interactions accurately in the CRM system, ensuring up-to-date records.
- Collaborate with internal teams to escalate and resolve complex issues promptly.
- Provide product and service information, guiding customers through troubleshooting steps and solutions.
- Follow up with customers to ensure satisfaction and closure of reported issues.
- Maintain a high level of product knowledge to address customer questions effectively.
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
- Identify recurring issues and provide feedback to management for process improvement.
- Adhere to company policies, procedures, and quality standards in all customer interactions.
Skills:
Excellent English and Communication skills
- Ability to work full-time, under a permanent employment arrangement.
- Strong interpersonal and communication skills.
- Ability to handle challenging situations with professionalism and empathy.
- Proficient in using computers and customer support software.
- Strong organizational and multitasking abilities.
- Willingness to work in an on-site office environment.
- Flexibility to work in shifts, including weekends and holidays if required.
- Demonstrated problem-solving skills and attention to detail.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً