Customer Support Advisor – remote

Company: Edutech Labs Fze –

WebSite: Qalubia, Egypt

Job Description:**Option:**

Edutech Labs invites applications for the position of Educational Support Assistant. We offer a dynamic and inclusive work environment fostering professional development and innovation. Our commitment is to empower our team members to contribute meaningfully to online education.

This position provides:

* **Comprehensive Training:** A six-month fully paid training program is provided, negating the requirement for prior experience.
* **Competitive Compensation:** The initial salary is $200 USD, with subsequent performance-based increases following the training period.
* **Performance-Based Incentives:** Opportunities for monthly bonuses will be available upon successful completion of training.
* **Career Advancement:** Accelerated professional growth is attainable based on demonstrated learning aptitude and impactful contributions.
* **Currency Stability:** Salaries are linked to the USD to mitigate the impact of currency fluctuations.
* **Professional Development:** Access to mentorship and professional growth programs will be provided.
* **Supportive Environment:** A collaborative environment that values innovation and fosters professional growth.
* **Meaningful Impact:** The opportunity to positively influence learners’ lives and support their academic aspirations.

Edutech Labs’ core values are:

1. **Dedication to Excellence:** Pursuing continuous improvement and upholding the highest standards.
2. **Commitment to Success:** Ensuring students and team members have the resources to achieve their objectives.
3. **Responsibility and Accountability:** Taking ownership of actions and maintaining trust through superior service.
4. **Continuous Learning and Growth:** Embracing lifelong learning and accepting constructive feedback for personal and professional enhancement.
5. **Collaborative Teamwork:** Promoting open communication, shared objectives, and collaborative efforts to enrich the student experience.

The Educational Support Assistant’s responsibilities include:

* Providing student support via social media and email, aiding them in achieving their English language learning objectives and exam success (e.g., IELTS, TOEFL).
* Guiding prospective students through the course registration process.
* Collaborating with cross-functional teams to optimize the student learning experience.
* Supporting the implementation of creative initiatives to enhance student engagement and motivation.
* Upon completion of the training program, candidates will either:
* Transition to an on-site role with the main team in the UAE.
* Continue in a remote capacity as a Student Support Consultant.
* Receive a certificate of experience acknowledging successful completion of the training.

Edutech Labs values reflect the position that a dynamic and inclusive team enables our continued commitment to provide superior service, in return we support our team members’ professional journey and the achievements of our students.

Skills: