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Company Name : Logicom Distribution

Customer Success Manager – Cisco- Riyadh

bayt.com

Job Description

 Job OverviewThis job is for a dedicated Cisco Customer Success Manager (CSM) responsible for the post-sales adoption and consultancy of Cisco Software solutions. The CSM will be responsible for driving adoption of Cisco technologies, identify growth opportunities to expand Cisco’s footprint while demonstrating the value and benefit of these results to Logicom’s Partner and/or their customers.Key to success are the cross-functional relationships that the person will develop and maintain within the Cisco team, the partners and various other stakeholders.  Duties and Responsibilities

  • Own the complete partner lifecycle of onboarding, adoption, expansion and renewal.
  • Strive to continually drive faster “time to value” and improve overall experience for our 2T partners and their customers.
  • Understand and have the ability to translate technical challenges and requirements.
  • Understand customer’s objectives and how they translate to outcomes.
  • Deliver Customer Success plans to partners based on agreed KPIs.
  • Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing operational reviews.
  • Drive revenue growth through adoption and identify opportunities for upsell and cross sell.
  • Position CX as a differentiator to channel partners through CX Sales enablement 
  • Assist internal or partner sales team in positioning Cisco CX as part of an RFP response
  • Travel to partners to strengthen relationships, conduct gap analysis, report on usage and lead value driven discussions.
  • Partner with customers to advise on best practices of CX practice build and outcomes.
  • Traveling might be required. 
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