TaskUs -
Company: TaskUs –
WebSite: Sheikh Zayed, Giza, Egypt
Job Description:**Option:**
We are seeking a highly proficient and motivated individual to join our dynamic FinTech organization as a Non-Voice Customer Service Representative specializing in cryptocurrency account support. This position necessitates exceptional written communication skills for effectively addressing customer inquiries via email, live chat, and ticketing platforms. The ideal candidate will possess a demonstrated command of written English and a strong interest in the digital asset landscape. Responsibilities include delivering superior non-voice support via electronic channels, resolving customer issues pertaining to account management, transaction processing, platform functionality, and technical troubleshooting. The successful applicant will be expected to adhere rigorously to all security and Know Your Customer/Anti-Money Laundering (KYC/AML) compliance protocols while providing clear and accurate resolutions. Furthermore, the role entails contributing to and leveraging our internal knowledge base and Standard Operating Procedures (SOPs). Maintaining a consistently professional and empathetic written tone in all customer communications is paramount.
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