Sutherland -
Company: Sutherland –
WebSite: Cairo, Egypt
Job Description:
- Respond promptly and professionally to customer inquiries via phone, email, or chat in an office environment.
- Resolve customer issues efficiently, ensuring a positive experience and high satisfaction rates.
- Document all customer interactions and transactions accurately in the system.
- Identify and escalate complex issues to the appropriate departments or supervisors as needed.
- Maintain up-to-date knowledge of company products, services, and policies.
- Collaborate with team members to achieve individual and team performance goals.
- Provide feedback and suggestions to improve customer service processes and procedures.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Adhere to company guidelines, compliance standards, and confidentiality requirements.
- Participate in ongoing training and development sessions to enhance service delivery skills.
Skills: