Alorica -
Company: Alorica –
WebSite: Sheikh Zayed, Giza, Egypt
Job Description:The candidate will deliver exceptional customer service by adhering to the following responsibilities:
* Address customer inquiries via telephone, electronic mail, or online chat with promptness and professionalism.
* Effectively resolve customer issues while maintaining a positive and empathetic demeanor.
* Maintain meticulous records of all customer interactions and transactions within the designated system.
* Identify and escalate complex issues to the appropriate department or supervisory personnel.
* Furnish customers with clear and accurate information pertaining to products and services.
* Conduct follow-up communication with customers to ensure issue resolution and satisfaction.
* Meet or exceed established performance indicators, including response time and customer satisfaction ratings.
* Collaborate with team members to disseminate best practices and enhance service delivery.
* Maintain strict adherence to all company policies, procedures, and quality assurance standards.
* Participate in continuous training and development initiatives to augment product knowledge and customer service proficiency.
Skills: