- Identify and assess customers’ needs to achieve satisfaction.
- Cater to client queries by providing accurate data using appropriate communication channels.
- Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Stay up-to-date with the organization’s new regulations, products, and service launches through efficient communication with the management.
- Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
- Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
- Strong phone handling skills and active listening.
- Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
- Fluent in operating the latest computer software and online tools.