Company Name : Extensya

Customer Service Representative

Job Description

General Skills:

– Located in Amman / Irbid

– Excellent command of the English language.

– Excellent communication skills

– Very good writing and typing skills

– Educational degree Diploma / Bachelor as a minimum.

– Full availability for all shifts (Morning, Evening, and Night)

– Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)

– Customer Service oriented

– Call Center experience is a huge plus

Main Job Tasks and Responsibilities:

– Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)

– Manage and resolve customer complaints

– Identify and overcome objections

– Able to handle calls or none voice channels in a pressure environment

– Should be capable of handling issues and complaints with providing solutions to the customers

– Should be fully aware of information related to the product or services of the organization

– Display Time flexibility towards shifts as per work floor requirements

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