bayt.com
Job Description
- Responsible for processing orders for assigned customers based on current service level agreement
- Monitors the customer order flow and reports to customers and IT department any issues in order flow
- Communicates Customer orders and requests to operations department
- Established and maintains a working relationship with assigned customers and their representatives
- Communicates customer special requests such as audits, visits and meetings to appropriate departments.
- Responsible for completing and reporting month end closing process and billing as per established guidelines and determined timeframes
- Maintain accurate inventory numbers on customer stocks through the month and works in conjunction with the inventory supervisor to resolve discrepancies
- Organizes and maintains files of assigned customer orders as well as correspondences
- Participates in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports
- Performs other duties as assigned by management
- 1 to 3 years’ experience in a customer service capacity preferably with a Logistics service provider or an FMCG distributor
- University graduate in any field
Skills
- Proficient in English and Arabic communication
- Knowledge of supply chain environment is an asset
- Knowledge of WMS is an asset
- Advanced MS Office skills
- Data entry speed and accuracy required
- Excellent time management and priority setting skills
- Strong ability for multitasking