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ما تفوّتش فرصة ممكن تغيّر مسارك المهني
Customer Service Representative
Position Details
Posted Date
December 16, 2025
متوسط الراتب
Confidential
Job Description
Company: e& CX Solutions –
WebSite: Cairo, Egypt
Job Description:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently, ensuring high levels of satisfaction and retention.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with internal teams to address complex or escalated issues.
- Provide product and service information to customers, guiding them through solutions.
- Follow up with customers to ensure their issues are resolved and expectations are met.
- Identify recurring customer concerns and suggest process improvements.
- Maintain up-to-date knowledge of company products, services, and policies.
- Meet or exceed individual and team performance targets and KPIs.
- Uphold company values and represent e& CX Solutions in a professional manner at all times.
Skills:
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً