bayt.com
Job Description
An VFS GLOBAL in **Lebanon** announces its need for (A male or Female customer Services employee) with the following conditions :
1- Holder Bachelor’s or Master’s degree
2- Thorough Knowledge of computer programs and internet usage.
3- Proficiency and mastery of English Language
4- Work experience in customer Service for One year ( not mandatory)
5- The ability to learn and acquire skills
Has a strong personality and able to deal with the public.
those who are interested and who meet the above conditions must send their CV attached with personal photos to the email ([email protected])
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
- Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Troubleshoot and resolve product issues and concerns.
Skills
- Previous association with a company in the role of a customer service executive or representative.
- Conversant with the utility of CRM software and other digital solutions that enhance the company’s services.
- Adept in addressing client questions through effective telephonic conversation.
- Excellent communication and presentation skills.
- A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
- Well-versed in handling digital tools and modern computer hardware.
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