bayt.com
Job Description
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Identify practical challenges in a project to rectify the issues for final delivery.
Skills
- Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
- Familiarity with CRM systems and practices.
- Adept in addressing client questions through effective telephonic conversation.
- Commendable presentation skills to convey important points to the audience effectively.
- Ability to multi-task, prioritize, and manage time effectively.
- Fluent in operating the latest computer software and online tools.
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