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Company Name : شركة بوعقار بلس العقارية

Customer Service Representative

bayt.com

Job Description

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain the problem or reason for calling.
  • Cancel or upgrade accounts.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Handle product recalls.
  • Inform customers of deals and promotions.
  • Sell services.
  • Utilize computer technology to handle high call volumes.
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.
  • Pre and post-sale support
  • Review and moderate posts before approving.

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