bayt.com
Job Description
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain the problem or reason for calling.
- Cancel or upgrade accounts.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Handle product recalls.
- Inform customers of deals and promotions.
- Sell services.
- Utilize computer technology to handle high call volumes.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
- Pre and post-sale support
- Review and moderate posts before approving.
Skills
- Persuasive Speaking Skills
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Patience
- Effective Listening
- Attentiveness
- Time Management
- Willingness to Improve
- Knowledge