Job Overview:

We are seeking a highly organized and detail-oriented individual to join our team as an Reservation & Customer Service Representative. In this role, you will be responsible for overseeing the day-to-day operations of our car rental services, ensuring efficiency, customer satisfaction, and profitability you will manage various aspects, receiving inquires, customer service, reservation. follow up invoices with clients & suppliers.

Job Title: Customer Service Executive

Provide Exceptional Customer Service:

• Ensure a high level of customer satisfaction by addressing inquiries, concerns, and requests promptly and professionally.
• Welcome and assist customers in a friendly and courteous manner.

Rental Process Management:

• Facilitate the smooth process of renting vehicles, including documentation, payment processing, and vehicle inspection.
• Explain rental terms, conditions, and policies to customers.

Vehicle Fleet Coordination:

• Coordinate with the operations team to ensure the availability and readiness of rental vehicles.
• Maintain accurate records of vehicle availability and reservations.

Resolve Issues and Disputes:

• Address and resolve customer complaints, disputes, or issues related to the rental experience.
• Collaborate with other departments to resolve complex problems.

Up-selling and Cross-selling:

• Identify opportunities to promote additional services or upgrades to enhance the customer experience.
• Effectively communicate and offer supplementary products, such as insurance packages, baby seats, additional driver services, pickup and drop-offs, Additional/Extra hours, etc…,

Knowledge of Local Regulations:

·        Stay informed about local traffic regulations, parking rules, and other relevant laws to provide accurate information to customers.

Maintain Clean and Presentable Facilities:

·        Ensure that the rental office and waiting areas are clean and well-maintained to provide a positive impression to customers.

Documentation and Record-Keeping:

• Accurately maintain records of rental transactions, customer information, and any relevant documentation.
• Generate reports as needed for management and auditing purposes.

Safety and Compliance:

• Educate customers on the safety features of rental vehicles and provide guidelines for safe driving.
• Ensure compliance with company policies and industry regulations.

Communication Skills:

·        Communicate effectively with customers and internal teams through various channels, including in-person, phone, WhatsApp and email.

Team Collaboration:

• Collaborate with colleagues in different departments to ensure a seamless customer experience.
• Participate in training sessions to enhance skills and knowledge.

Problem-solving:

·        Use critical thinking and problem-solving skills to address customer needs and unexpected challenges.

Sales Reporting:

·        Provide regular reports on rental transactions, customer feedback, and sales performance to management.