Posted 4 months ago
ممكن تكون الوظيفة دي بداية جديدة لمستقبلك
customer service & operations
Position Details
Location
Nasr City, Cairo, Egypt Egypt
Posted Date
August 4, 2025
Employment Type
Customer Service/Support
متوسط الراتب
خطأ: تعذر الحصول على معلومات الراتب من Gemini API
Job Description
CairoCart -
Company: CairoCart –
WebSite: Nasr City, Cairo, Egypt
Job Description:Assume responsibility for the comprehensive management of customer relationships and operational workflows, encompassing the following functions:
* Acting as the principal interface for customer inquiries, delivering prompt and efficacious resolutions via telephone, electronic mail, and online communication channels.
* Orchestrating daily operational tasks to guarantee the seamless execution of order processing, fulfillment, and shipment protocols.
* Addressing and rectifying customer grievances, while referring intricate matters to the appropriate internal divisions for specialized attention.
* Interacting cooperatively with logistics, warehousing, and sales personnel to refine the holistic customer experience.
* Supervising, evaluating, and disseminating critical customer service and operational data to facilitate ongoing enhancement.
* Preserving meticulous documentation of customer engagements, transactions, and opinions within the Customer Relationship Management (CRM) system.
* Contributing to the formulation and implementation of customer service regulations, processes, and optimal methodologies.
* Recognizing prospects for the advancement of service excellence and operational effectiveness, proposing practical remedies.
* Guaranteeing adherence to organizational norms, guidelines, and legal obligations in all customer and operational endeavors.
Skills:
- 3-7 years of experience in customer service and/or operations, preferably within the e-commerce or retail sector.
- Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills with a customer-first mindset.
- Excellent verbal and written communication skills in both English and Arabic.
- Demonstrated experience working with CRM and order management systems.
- Ability to work collaboratively with cross-functional teams.
- Strong attention to detail and organizational skills.
- Flexibility to adapt to changing business needs and priorities.
- Willingness to work on-site as required by the workplace arrangement.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً