Confidential -
Company: Confidential –
WebSite: Obour City, Cairo, Egypt
Job Description:Formulate and execute customer service strategies congruent with organizational objectives, while directing, mentoring, and administering the customer service management team to foster superior performance and professional development. Establish and supervise key performance indicators (KPIs) to assess team efficacy and customer satisfaction levels. Engage in collaborative partnerships with interdepartmental teams to elevate the holistic customer experience. Supervise the remediation of intricate customer grievances, ensuring prompt escalation as required. Analyze customer feedback and data to discern patterns, areas necessitating enhancement, and prospects for innovation. Develop and uphold policies, procedures, and benchmarks for customer service operations. Spearhead continuous improvement initiatives aimed at optimizing service provision and operational efficacy. Generate and present periodic reports on customer service performance to executive management. Guarantee adherence to corporate policies, industry regulations, and quality control standards.
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