Customer Service Associate | Retail | Marks & Spencer | UAE

Company: Al-Futtaim Automotive – الفطيم للسيارات –

WebSite: Dubai, United Arab Emirates

Job Description:Job Requisition ID: 174231 About Al-Futtaim Group Established in the 1930s, Al-Futtaim Group is a highly diversified and progressive privately held regional business headquartered in Dubai, United Arab Emirates. Operating across five key divisions – Automotive, Financial Services, Real Estate, Retail, and Healthcare – the Group employs over 35,000 individuals across more than 20 countries throughout the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands, driven by an entrepreneurial spirit and a relentless focus on customer satisfaction. The Group is committed to responding to the evolving needs of customers within the communities it serves, upholding its core values of respect, excellence, collaboration, and integrity to enrich lives and aspirations. Overview of the Role: Customer Service Associate The Customer Service Associate is a vital member of the retail team, responsible for delivering exceptional customer service, maintaining store standards, managing inventory, and supporting sales efforts. This role involves addressing customer inquiries and resolving complaints, ensuring the store environment is well-maintained and visually appealing, and accurately processing transactions at the cash register in accordance with company policies. The primary goal is to enhance customer satisfaction and contribute to increased sales revenue by fostering a positive shopping experience, understanding customer needs, and efficiently managing sales processes. Key Responsibilities: Customer Service & Complaint Handling: Provide a high level of service to customers, proactively addressing their needs and inquiries. Address basic customer complaints effectively and escalate complex issues appropriately. Visual Merchandising & Store Maintenance: Maintain a well-organized store environment that adheres to company visual merchandising standards. Regularly clean and maintain the sales floor to create an inviting and pleasant shopping experience. Stock Management & Inventory: Actively participate in receiving new shipments and restocking the store shelves. Assist in managing inventory levels to ensure adequate stock availability. Sales Support (Upselling & Cross-selling): Recommend relevant products to customers based on their individual needs, with a focus on upselling and cross-selling opportunities. Maintain up-to-date product knowledge to provide informed recommendations to customers. Cash Register Operation: Operate the cash register efficiently, processing transactions accurately and adhering to company policies for handling payments. Ensure accurate cash handling practices and maintain a clean and organized checkout area. Required Skills for Success: Strong verbal communication skills. Exceptional customer service skills and a customer-centric approach. Attention to detail to maintain high store standards. Proven ability to engage in upselling and cross-selling techniques. Qualifications: Previous experience in customer-facing roles, with a demonstrated focus on providing excellent service. Strong verbal communication and interpersonal skills, enabling effective interaction with customers. Proven ability to maintain high store standards, including product organization and cleanliness. Experience operating cash registers and adhering to established cash handling procedures. About Al-Futtaim Retail Al-Futtaim Retail has established itself as a leading retail organization across the Middle East, Africa, and Asia over the past 30 years. The company has cultivated partnerships with some of the world’s most prestigious brands, including IKEA, ACE, and Toys R Us in the Middle East, and the Inditex Group brands (Zara, Mango, Bershka, and Pull & Bear) across Asia. Al-Futtaim Retail is also one of the largest global partners of Marks & Spencer, operating over 75 stores offering both fashion and food options across both regions. Recent achievements include introducing brands such as Watsons and B&Q to the Middle East for the first time. Al-Futtaim Retail is committed to agility and adaptability within its markets, continuously seeking new launches and further development opportunities. This vision is supported by a commitment to recruiting top talent from diverse backgrounds, fostering a workforce of over 100 nationalities across 12 countries. Join Al-Futtaim Retail and contribute to making a significant difference.

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