Pollia Group -
Company: Pollia Group –
WebSite: Nasr City, Cairo, Egypt
Job Description:**Option:**
Assume responsibility for the timely and professional management of customer interactions across various communication platforms (phone, email, and chat), encompassing issue resolution, complaint mitigation, and service provision, while adhering to established organizational protocols and quality benchmarks. Furthermore, collaborate with internal departments to address intricate customer matters, provide comprehensive service information, ensure proactive customer follow-up, track shipments across multiple channels, review customer invoices with customized details, and identify potential enhancements to optimize operational efficiency and customer satisfaction.
Skills: