Customer service agent

Maadi, Cairo, Egypt Egypt

November 20, 2025

Active

Position Details

Maadi, Cairo, Egypt Egypt

November 20, 2025

خطأ: تعذر الحصول على معلومات الراتب من Gemini API

Vivo -

Company: Vivo –

WebSite: Maadi, Cairo, Egypt

Job Description:

Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
Document customer interactions and maintain accurate records in the company’s CRM system.
Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
Provide product and service information to customers, assisting them in making informed decisions.
Follow up with customers to ensure their issues are resolved and their expectations are met.
Identify opportunities to upsell or cross-sell products and services where appropriate.
Maintain up-to-date knowledge of company products, services, and policies.
Participate in ongoing training sessions to enhance customer service skills and product knowledge.
Adhere to company protocols and standards to ensure consistent and high-quality service delivery.

Skills:

Apply Now