bayt.com
Job Description
- Gauge client requirements to offer the perfect solution through fruitful interaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Troubleshoot and resolve product issues and concerns.
Skills
- Proven customer support experience.
- Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
- Adept in addressing client questions through effective telephonic conversation.
- Commendable presentation skills to convey important points to the audience effectively.
- Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
- Fluent in operating the latest computer software and online tools.
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