Customer Experience Team Leader

Job Summary:
We’re seeking an experienced and motivated Customer Excellence Team Leader to lead a team of customer service representatives in delivering exceptional customer experiences. The successful candidate will be responsible for managing a team, driving customer satisfaction, and ensuring that our customers receive the highest level of service.Key Responsibilities:

1. Lead and manage a team of customer service representatives to ensure excellent customer service delivery.
2. Develop and implement strategies to improve customer satisfaction and loyalty.
3. Monitor and analyze customer feedback and complaints to identify areas for improvement.
4. Coach and develop team members to improve their skills and performance.
5. Ensure that customer service standards are met and exceeded.
6. Collaborate with other departments to resolve customer issues and improve processes.
7. Analyze data and metrics to identify trends and opportunities for improvement.