Job Description

Customer Experience Executive i.e., Key Account Manager
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
Performing product tests, evaluating after-sales and support services, and facilitating improvements.
Documenting processes and logging technical issues, as well as customer compliments and complaints.

Skills

A bachelor’s degree in marketing, communications, advertising, business management, or in a related field preferred.
At least 7-10 years’ experience as a customer experience specialist, or a similar customer support role.
Extensive experience in gathering and interpreting customer experience information.
Solid knowledge of online customer engagement platforms and channels.
Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
India- Work Location Hyderabad
Arabic speaking preferred
CX department staffing company global experience MNC’s