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Job Description
Customer Experience Engagement and Support Lead
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
Job Description:
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
As a Customer Experience Engagement and Support Lead
Key Responsibilities:
– Regular monitoring and reporting on all forms of customer data feedback channels, including feedback flowing into the survey platform, support sites & Survey central sharepoint.
– Generate and analyze reports to identify actionable insights, measure the customer satisfaction scores and identify risks/opportunities.
– Establish processes for data extraction and storage.
– Create, edit and manage version control of all process documents including SOP’s.
– Partnering with multi-functional team members across the organization who come to the table with different perspectives.
– Strong attention to detail, and ability to effectively deliver on projects supporting multiple teams.
– Performing quality assurance on data and analytical models to ensure accuracy
– Communicate analysis results to stakeholders, including written and verbal, planned and ad-hoc, management level presentations.
Desired skills:
– 3+ years of relevant experience in Customer Experience survey including Text analytics and sentiment analysis
– Ability to oversee several projects simultaneously, covering a broad cross-section of business activity.
– Experience in working with NPS measurement and management programs, or other similar action-oriented feedback programs.
– Experience with Survey tools, Sharepoint forms
– Ability to interpret large amounts of data and to multi-task
– Good knowledge in database query writing and issue debugging skills
Effective communication:
– Proficiency in English is compulsory
If you are…
• Good at partnering, innovating, and making things happen. You are aligned to our core values.
• Holding a Bachelor’s Degree or equivalent combination of education and experience
• Experienced in corporate policies, markets and processes, financial management as well as programm management
• Experienced in large revenue deals to include combination of multi-country/ business unit/ product line and managing a business in start-up and growth phases
• Capable of managing a portfolio of annuity services
• Excellent in verbal and written communication
Join us and make your mark!
We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
https://www.facebook.com/HPECareers
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Job:
Sales Operations
Job Level:
Entry
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.