Posted 3 days ago
احجز فرصتك قبل الإغلاق
CRM Dynamics 365 Support Engineer
Position Details
Location
15th May City, Cairo, Egypt Egypt
Posted Date
November 25, 2025
Employment Type
IT/Software Development
متوسط الراتب
متوسط الرواتب في مجال CRM Dynamics 365 Support Engineer في مصر هو 13000 جنيه شهرياً
Job Description
Endemand IT -
Company: Endemand IT –
WebSite: 15th May City, Cairo, Egypt
Job Description:
- Provide expert-level technical support for Microsoft Dynamics 365 CRM, addressing user inquiries, troubleshooting issues, and resolving incidents in a timely manner.
- Monitor, analyze, and resolve system errors, performance bottlenecks, and integration challenges within the Dynamics 365 environment.
- Collaborate with cross-functional teams to identify, document, and implement system enhancements and customizations based on business requirements.
- Assist in the configuration, deployment, and maintenance of CRM modules, workflows, and plugins to optimize business processes.
- Manage user access, security roles, and permissions to ensure data integrity and compliance with organizational policies.
- Develop and maintain technical documentation, knowledge base articles, and user guides for internal and client use.
- Conduct root cause analysis for recurring issues and recommend long-term solutions to prevent future occurrences.
- Support data migration, integration, and synchronization activities between Dynamics 365 and other enterprise systems.
- Participate in system upgrades, patch management, and testing to ensure seamless transitions and minimal disruption.
- Deliver training and guidance to end-users and stakeholders to maximize adoption and effective utilization of CRM features.
Skills:
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